Privacy policy

As soon as you visit our website www.colenis.com or contact us, we receive information about you. In this privacy policy, we explain what we do with that information. We always handle your information with care and store it securely. If you have questions or want to know what information we have about you, please contact us. We may modify this privacy policy if we deem it necessary. We therefore recommend that you consult this privacy policy regularly so that you are aware of these changes. This privacy policy was last updated on May 4, 2023.

  • Table of Contents
  • When do you apply this privacy policy?
  • Who uses your data?
  • Whose data do we use?
  • How do we get your data?
  • Which of your data do we use?
  • What do we use your data for?
  • How long do we keep your data?
  • Who do we share your data with?
  • Where do we store your data?
  • How safe is your data with us?
  • What can you ask of us?
  • Which rules apply to this privacy policy?
  • Which cookies do we use?
  • What do we do with data of minors?
  • Do you have a question about this privacy policy?

1. When do you apply this privacy policy?

This privacy policy applies to all personal data we process and to all domains related to us. This concerns the personal data of anyone who has ever had contact with us or visited our website, such as visitors, customers, and business contacts. Personal data includes all data that can be traced back to you as an individual, such as your name, phone number, IP address, customer number, or surfing behavior. If you want to know more about personal data, please visit the website of your local Data Protection Authority.

2. Who uses my data?

Colenis (SRL) is responsible for the website www.colenis.com and is therefore the responsible organization for the use of your personal data as described in this privacy policy.

The full details are:

Colenis (SRL)
Terbekehofdreef 71B
2610 Antwerp, Belgium
BE 0781.755.761

3. Whose data do we use?

We process the personal data of anyone who has had contact with us or visited our website. This includes visitors, private customers, business customers, and contact persons of our partners.

4. How do we get your data?

  • We receive the data directly from you as soon as you:
    fill in data on our website

5. What data do we use from you?

We make use of the following data:

  • name
  • residential address or business address
  • delivery address
  • email address
  • phone number

6. What do we use your data for?

We only use your personal data for the purpose for which we are allowed to use it:
we have received your consent to use your personal data

7. How long do we keep your data?

We store your personal data for as long as required by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we keep your data according to the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle potential complaints or legal matters. If you want to know more about how long we keep specific data from you, please contact us.

8. Who do we share your data with?

Your personal data is only used by us. We will never share your personal data with others.

9. Where do we store your data?

We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, feel free to contact us.

10. How safe is your data with us?

We have done everything possible to secure your data both organizationally and technically. We have secured our systems and various communication tools to ensure that your data does not fall into the wrong hands. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us. If you have questions about our specific security measures, please contact us.

11. What can you ask of us?

Because we use your personal data, you have various rights. We list these rights for you below.

Right to information

We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this privacy policy what data we collect from you and how we handle your data.

Right of access

You can always ask us to inspect the data we have about you.

Right to rectification

You may ask us to correct your data if it is inaccurate or incomplete.

Right to object
You may object to the processing of your data if you do not agree with the way we handle your personal data. This right applies to data we use for direct marketing. For example, you can indicate that you no longer wish to receive emails from us. This also applies to personalized recommendations on our website.

Right to data portability
If you are a customer of ours or have given consent for the use of your data, you may ask us to send you the digital data we have about you. This allows you to transfer that data to another organization if you wish.

Right to restriction of processing
You may ask us to restrict the use of your data. This means that in certain cases we may only store your data but not use it.

Right to be forgotten
You may ask us to delete all data we have about you. We will then remove all data that can be traced back to you. In some cases, we cannot or may not delete your data yet. For example, we must retain certain data for 7 years for tax authorities.

Right to lodge a complaint
You may lodge a complaint about the way we handle your data. If you have a complaint, we would be happy to solve it for you. Please contact us for this purpose. You may also lodge your complaint with the Data Protection Authority. Naturally, we hope it doesn't come to that, but as a last resort you may also go to court. In that case, the court in the registered office location of Colenis (SRL) will handle your complaint.

How do I submit a request or complaint?
Send your request or complaint to us via info@colenis.com. We will process your request or complaint within 30 days. If it involves multiple requests or complaints or if your request or complaint is complex, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will request your details to ensure that you are the correct person to whom the personal data belongs.

12. What rules apply to this privacy policy?

Our privacy policy must meet various conditions. These conditions can mainly be found in the General Data Protection Regulation (GDPR). In addition, the general rules applicable under Belgian law apply to our privacy policy.

13. Which cookies do we use?

You can specify yourself which data we may use. If you have given us permission to personalize your profile based on your surfing and search behavior, we can tailor our website specifically to you so that its use becomes easier and more personal. We do this with the help of cookies. A cookie is a small text file that is placed on your hardware when you visit our website.
We use the following types of cookies on our website:
functional cookies, such as session and login cookies for tracking session and login information

14. What do we do with data of minors?

We do not specifically target minors with our website or as an organization. This means that if you are under 18 years old, you need permission from a parent or guardian to use our website. If you are a minor when visiting our website or webshop, we assume that you received this permission prior to your visit.

15. Do you have a question about this privacy policy?

Do you have a question about our privacy policy? Feel free to contact us by sending an email to info@colenis.com. We are happy to help you.